ILG and Metafour fulfilment software case study

ILG is a market-leading provider of fulfilment and delivery services. Founded in 1990, and now a Yusen Logistics Company, ILG deliver outsourced order fulfilment, third-party logistics and global delivery services for a range of industries.

The company has over 240 employees across 7 Sussex warehouse locations and has a particularly strong clientele among luxury eCommerce brands, who trust them to uphold the high-quality handling, pick & pack, and delivery that their customers deserve.

Their goal is simple. It is to make the fulfilment process seamless and efficient – helping businesses to be more successful.

ILG needed a multi-carrier solution to help manage its large selection of carriers. A choice of customer service tools was important to the company, as was the ability to provide delivery updates.

Prior to NetCourier, track was offered to customers, but it was resource heavy and reactive which proved challenging in a fast, global supply chain. Staff dealt with many incoming queries, and clients were left with limited visibility of their shipments.

– Caroline Sillett, Finance Director

Metafour’s adaptable software, in collaboration with ILG, enabled the deployment of a comprehensive courier solution at 7 sites while working with existing partners in fulfilment and WMS software. Metafour leveraged industry experience to centralise ILG’s supplier system, streamlining bookings, label printing, and tracking.

The intuitive booking portal reduced warehouse processing times, extended collection cut-off times, and improved client relationships by enhancing visibility and control. These efficiencies allowed staff to focus on value-added services and customer-focused activities, supporting ILG’s growth, making their services more user-friendly, efficient, and cost-effective.