Experience Enhanced Efficiency and Security with our mailroom software, which allows you to track every delivery step, ensuring there are no chances of loss, theft, or mis-delivery, while meeting contractual delivery deadlines.
MetaMail Inbound from Metafour – Inbound Mailroom Software
Track and trace incoming packages across your organisation.
Features
How does MetaMail Inbound Mailroom Software work?
Receiving
Items are logged into the system and notification sent to the recipient.
Utilise our advanced track and trace system for precise delivery management. Record and oversee all incoming items from mailroom to desk or locker, ensuring a comprehensive audit trail, reducing administrative errors.
- Easy receiving process.
- Monitor delivery progress.
- Collect proof of delivery.
- Report on SLA compliance.
- Eliminate double entry and errors.
- Reducing processing time by 50%.
Labelling
Record tracking events at each delivery stage.
Create a full chain of custody from delivery to desk and back.
MetaMail Inbound tracking software features full track-and-trace capabilities to establish seamless accountability throughout the entire delivery journey. Email alerts can be sent for each tracking event.
Tracking and Delivery App – mTrak
Utilise the core of inbound efficiency.
Supercharge your delivery speed and precision with our mTrack App.
As the cornerstone of our MetaMail Inbound module, it empowers you to effortlessly capture and upload tracking events and proofs of delivery using compatible rugged handhelds or smartphones.
- Easy to use interface and management.
- Accurate recording of event chronology.
- Easy to manage multiple packages coming in and out.
Delivery
Items delivered to recipient location.
To guarantee that your important items reach their destination securely, recipients have the freedom to select their preferred method of delivery:
- Delivered to desk.
- Deposited in locker.
- Stored in mailroom for collection.
- Sent to the recipient’s home address.
Handheld Scanning
Our proof of delivery system notifies recipients when delivery has been made.
Allowing recipients to check in for deliveries hassle-free!
Proofs of delivery can be collected, or packages can be effortlessly claimed from a secure locker using a unique PIN/code.
- Full integration with SmartLocker systems.
- Items delivered to locker.
- Recipient notified – with barcode or PIN code.
- Item retrieved by recipient from locker.
- Proof of delivery recorded.
Compliance & Security
Secure, certified cloud-based platform to give your customers peace of mind.
As a trusted software provider with 40+ years of expertise serving the courier, banking and corporate mailroom sectors, we ensure your data’s safety and confidentiality allowing you to confidently pitch to new clients.
- ISO27001, ISO22301 and Cyber Essentials certifications demonstrate our adherence to international standards for information security management systems.
Read more
Pass on the value to your customers: This gives you and your customers confidence that your system is operated to an information security level that is externally audited to meet an internationally recognised standard.
Peace of mind: We understand that speed and reliability are of utmost importance to your business, and we are confident that our secure, fully-hosted system can offer you complete peace of mind.
Secure and Certified: Our ISO27001, ISO22301 and Cyber Essentials certifications demonstrate that your data security is our priority.
MetaMail Inbound Pricing
Flat monthly fee for core system with unlimited users.
Only pay a flat monthly fee for the core system with unlimited users. Handheld app (mTrak) is charged per device if used in that month.
Grow
Standard
- Standard hosting
- Software supported by our dedicated team
- Access to friendly support desk
- Regular reviews
- Annual reporting
Advance
Plus
- Advanced hosting
- Dedicated account management
- Faster support turnaround
- Regular reporting
- Additional training
- Access to plus Infosec pack
- And more
Lead
Enterprise
- Dedicated, bespoke hosting
- Dedicated consultancy
- Enterprise support SLA
- Regular service reviews
- Bespoke reporting
- Extensive training programs
- Access to enterprise infosec pack
- 24/7 support options available
- And more
Modules.
- MTrak
- NetCourier Shipping API Suite
- Quickship
- NetCourier supporting data API
- Datasense Premium & advanced reporting
- Supplier weight & invoice reconciliation
- Third party Delivery Partner Integrations (DHL/FedEx/Etc)
- Compliance suite:
– System Audit Change Log
– Data Retention
– Audit data export (CSV or API) - Single Sign On (SSO)
- Smart Lockers
- Global link connectivity
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FAQs
Frequently asked questions.
How does Metafour MetaMail Inbound software work?
Our inbound mailroom software module enhances tracking and tracing of incoming goods throughout your organisation, using an enterprise-level system. This allows for recording and managing all incoming items, from the mailroom to the desk, ensuring a full audit trail and reducing administrative errors.
What integration features does the MetaMail Inbound software offer?
The inbound module integrates seamlessly with MetApp, a messenger app that sits at the heart of our system. It enables the capture and upload of tracking events and proof of delivery via compatible rugged handhelds or smartphones, increasing the speed and accuracy of deliveries.
How does your MetaMail Inbound software tackle the issue of lost or delayed packages?
Our inbound mailroom software minimises the risk of lost or delayed packages by offering complete accountability throughout the delivery process, enhancing the ability to track and manage incoming goods efficiently.
What features enhance customer experience in the MetaMail Inbound software?
Our inbound mailroom software features a flexible user portal and automatic email notifications, designed to increase customer satisfaction and loyalty. The web portal’s highly-configurable design provides seamless delivery experiences with real-time tracking and alerts, reducing the time spent on query resolution.
How does the MetaMail Inbound software support reporting?
The software includes DataSense, an integrated reporting tool that provides detailed management data, offering transparency in activity levels, trends, and costs. This tool enables effortless reporting on every aspect of our system, from the number of jobs to individual performance, helping to analyse and improve service levels.
How does the MetaMail Inbound software ensure data security?
We ensure data security in our inbound mailroom software through industry-leading practices and the use of secure, cloud-based systems. Our commitment to safeguarding data is paramount, providing peace of mind that all information processed through our system is managed with the highest level of security.
